Terms and Conditions

Terms & Conditions

Course Fees-

 The fee payable for the services shall be that set by Raven Training at the material time.  

 Payment-

Payment by cheque, credit card, debit card or bank transfer may be paid at the time of booking, but no later than 7 days prior to the course start date.  Special arrangements may be separately agreed in the case of late bookings.

Where pre-agreed by Raven Training payment may be agreed by Purchase Order (from a company based within the UK only). Where payment by Purchase Order is agreed these Terms and Conditions shall remain in full force and no variation to these Terms and Conditions is accepted by Raven Training whether detailed by the Customer within the Purchase Order or by another means without specific acceptance by Raven Training in writing.  

Where an agreement has not been provided in writing any additions or variations to these Terms and Conditions shall be null and void.

Late Payments-

Raven Training reserves the right to apply Statutory Interest* to any late payment for goods and services provided by Raven Training.

*Statutory Interest will be is charged at 8% plus the Bank of England base rate, prevailing at the time, for business to business transactions - .Gov Link

Cancellation, Transfers and Substitutions to Training Courses-

Raven Training reserves the right to cancel or arrange an alternative date for a course.  In such circumstances, Raven Training will endeavour to provide notice of cancellation or change to the Client. In the event of cancellation, the Client will be entitled to a full refund of the course fee, but Raven Training shall not be liable for any other loss or expense arising.

The Client may cancel the course booking by notifying Raven Training as soon as reasonably practicable. In the event of such cancelation the course fee is non-refundable but may at the discretion of Raven Training be applied to attendance of a subsequent course. The Client shall also be deemed to have cancelled the course booking if the delegate does not attend the event. 

 Training Courses-

Any materials made available as part of any course are solely intended as training aids or information and do not constitute any formal advice. 

Any schedules, programme or other such material does not form part of any contract, express or implied, between Raven Training and the client. Please contact Raven Training before making any formal arrangements in connection with attendance of a course.
It is the responsibility of anyone attending a course to ensure that they meet the prerequisites of the course on which they are booked, and that the course content meets their requirements.

Under current Driver CPC rules, Delegates cannot repeat courses or modules within the relevant 5-year period without good reason. It is there for the responsibility of the delegate to ensure such repetition does not occur, or that a good reason is offered to Raven Training prior to attendance on the course. 
 
Raven Training will perform the services with reasonable skill and care. Any other conditions or warranties whether express or implied as to the quality of the Services are excluded.

All courses are delivered solely in English, and all delegates must be sufficiently proficient in English language before attending a course.

Raven Training or any agent reserve the right to refuse admission to the course or seek removal from the course of any delegate whom they consider to be unsuitable.

Privacy Policy

The type of personal information we collect 

We currently collect and process the following information:

·      Personal contact information – Address, email, telephone number

·      Driving Licence Data

·      Signature

·      Employer information if appropriate

·      Photograph if appropriate (for identity verification purposes)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·      To upload training records onto the DVSA R&E Database

·      To maintain a client database

·      To send you details Raven Training Products and services

We also receive personal information indirectly, from the following sources in the following scenarios:

·      When employers book closed company courses

·      When employers book individuals on open courses

We use the information that you have given us in order to:

·      Comply with regulatory requirements of Driver CPC training.

·      Contact clients with appropriate information about training opportunities

We may share appropriate information with: 

·      Joint Approvals Unit for Periodic Training

·      Driver and Vehicle Standards Agency

·      An employer, where appropriate

·      Contracted Trainers

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting: info@ravencpc.co.uk

(b) We have a legal obligation.

How we store your personal information 

Your information is stored in secure electronic storage and at the company premises, where appropriate. 

We keep client data for six years (in line with Driver CPC requirements). We will then dispose your information by deleting all electronically held data and destroying all hard copies by means of an external data destruction contractor.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

 Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@ravencpc.co.uk or 08445009755 if you wish to make a request.